Privacy Policy

Novara ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Novara platform — including our website, author dashboard, reader store, and all related services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Service.

1. Information We Collect

1.1 Information You Provide

• Account data: name, email address, password (hashed), and profile details when you register.
• Book content: manuscripts, titles, descriptions, cover images, and metadata you upload or create.
• Payment data: billing information processed through our payment partners (we do not store full card numbers).
• Communications: messages you send to our support team.

1.2 Information Collected Automatically

• Log data (IP address, browser type, pages visited, time and date of visits).
• Device information (operating system, device identifiers).
• Usage analytics (features used, session duration, reading progress).
• Cookies and similar tracking technologies (see Section 5).

2. How We Use Your Information

• Provide, operate, and maintain the Service.
• Process transactions and send related information (receipts, purchase confirmations, payout notifications).
• Personalise your experience and deliver content relevant to your interests.
• Improve, develop, and expand the features and functionality of the Service.
• Send administrative communications such as updates, security alerts, and support messages.
• Detect, prevent, and address fraud, abuse, or other harmful activity.
• Comply with applicable laws and regulations.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Sharing of Information

We may share your information in the following circumstances:

• Service providers: third-party vendors who assist us in operating the Service (e.g., hosting, payment processing, analytics), bound by confidentiality obligations.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
• Legal compliance: when required by law, court order, or government authority.
• Protection of rights: to enforce our Terms & Conditions or protect the safety of our users or the public.

4. Data Retention

We retain personal data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us. Some data may be retained for legal, tax, or fraud-prevention purposes.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to authenticate users, remember preferences, and analyse usage patterns. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly without cookies.

6. Data Security

We implement industry-standard security measures — including encryption in transit (TLS), hashed password storage, and access controls — to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data (you can do this directly in your account settings).
• Request deletion of your personal data.
• Object to or restrict certain types of data processing.
• Data portability — request a copy of your data in a machine-readable format.

To exercise these rights, please contact us at the email address below.

8. Children's Privacy

The Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on our website or by sending an email to the address associated with your account. Your continued use of the Service after any changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: